Wessex Home Improvements is part of The Joedan Group of Companies trading as Joedan Manufacturing (U.K.) Limited is committed to protecting the privacy and security of your personal information.
This Privacy Notice describes how we collect and use personal information about you, and how we protect your data on a day-to-day basis in accordance with your rights under the General Data Protection Regulation (GDPR) 2018.
This policy does not form part of any agreement or contract and may be updated at any time.
Joedan Manufacturing (U.K.) Limited are a data controller for any personal information that you provide to us. This means that we are responsible for determining how information relating to you is used, stored and shared.
Joedan Manufacturing (U.K.) Limited recognises the importance of protecting the personal information and the privacy of data provided by you (and that which may personally identify you).
We will collect, store, and use the following categories of personal information about you:
Information about the goods or services we provide to you:
If you choose to use social media in order to contact us or find out about our products or services, your profile information (including your preferences and interactions with us on Facebook, Instagram and Twitter) and information which you post on message boards which are relevant to our business.
As part of our commitment to raising standards, we may monitor and record communications with you (including phone conversations, emails, text and webchat conversations) for quality assurance, legal, compliance and training purposes.
There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘sensitive personal data’. This relates to things such as details of medical conditions which you may need to share with us so we are able to meet your specific requirements when providing our goods and services.
Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we will do with this information and who we will share it with. you enter your personal details on our website, we’ll ask you for your name, address, telephone numbers (mobile and land) and email address.
We collect personal information relating to you directly from you.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. We use Legitimate Interest. In the situations where we collect and process your personal data, we require it to pursue our legitimate interests in a way which might reasonably be expected as part of running our business.
Our purposes for processing your data
We collect, use and store your personal information for the following reasons:
Where appropriate, we will seek your consent to undertake some of these activities.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal or contractual requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and any applicable legal or contractual requirements.
Your contact details, measurements and products used are retained on our systems for the duration of your guarantee so that we can carry out necessary repairs. If you request that we delete this information it will impact on the repairs/replacements we will be able to offer.
We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.
Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law.
If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application.
Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.
As required under the General Data Protection Regulation (GDPR) 2018, we have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
As defined by the Information Commissioners Office (ICO) under the General Data Protection Regulation (GDPR) 2018, you have the right to:
We do not conduct any automated decision-making or profiling activities whilst processing your personal information.
Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information.
The Company reserves the right to update this privacy notice at any time. You can request the most up to date version from us at any time by contacting us on the contact details below.
Please do not hesitate to contact us regarding any matter relating to this Privacy notice in writing to Data Department Joedan Manufacturing (U.K.) Limited, Wilkins Kennedy Llp, Athenia House, Winchester, Hampshire, SO23 7BS, Company No. 01923313
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
We recognise the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
When you visit this web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and website use information collected on an aggregate basis as you and others browse our website.
When you contact us to receive information on any of our products, services or to receive brochures you will provide us with information about yourself.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
Similar to other commercial websites, our website utilises web server log files to collect information about how our website is used. Information gathered through web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for purposes of administering our business activities, providing the products and services you requested, to monitor the use of the service and our marketing and promotional efforts, to improve our content and service offerings and to customise our site’s content, layout, services and for other lawful purposes. These uses improve our site and tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us at the link provided on the newsletter or email.
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.
Sharing and Selling Information
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at the usual address.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights. We may also disclose account information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms of Service or to protect the safety of our users and the Public.
What About Other Websites Linked to Our Website?
Our Commitment to Data Security
Please note that your information will be stored and processed on our computers in the UK. The laws on holding personal data in the UK may be more or less stringent than the laws of your Country of residence or citizenship. To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
This site allows visitors to unsubscribe so that they will not receive future messages. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
A Special Note About Children
Children are not eligible to use our website unsupervised and we ask that children (under the age of 16) do not submit any personal information to us. If you are a minor, you should use this website only in conjunction with permission and guidance from your parents or guardians.
Acquisition or Changes in Ownership
In the event that the company (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
Wessex Home Improvements, Wessex Conservatories, Wessex Windows & Doors are part of The Joedan Group of Companies trading as Joedan Manufacturing (UK) Limited.
JOEDAN MANUFACTURING (UK) LIMITED
10-14 Andover Road
Company Registered No. 01923313
Tel: +44 (0) 1684 274000
Fax: +44 (0) 1684 274200
© 2020 Joedan Manufacturing (U.K.) Limited.
Wessex Home Improvements is part of The Joedan Group of Companies trading as Joedan Manufacturing (U.K.) Limited, Athenia House, 10-14 Andover Road, Winchester, Hampshire SO23 7BS. Company Number: 01923313